A Progress Update for Consumers
1) Updated information on U.S. website application vulnerability.
Equifax has been intensely investigating the scope of the intrusion with the assistance of a leading, independent cybersecurity firm to determine what information was accessed and who has been impacted. We know that criminals exploited a U.S. website application vulnerability. The vulnerability was Apache Struts CVE-2017-5638. We continue to work with law enforcement as part of our criminal investigation, and have shared indicators of compromise with law enforcement.
2) Temporary interruption to credit freeze sign-up link.
Due to the high volume of security freeze requests, we experienced temporary technical difficulties and our system was offline for approximately an hour at 5PM ET on September 13, 2017 to address this issue. We apologize for any inconvenience.
3) More details on consumer exemption from arbitration clause.
Questions continue to be raised about the arbitration clause and class action waiver language that was originally in the terms of use for the free credit file monitoring and identity theft protection products that we are offering called TrustedID Premier. We have removed that language from the TrustedID Premier Terms of Use and it will not apply to the free products offered in response to the cybersecurity incident or for claims related to the cybersecurity incident itself. The arbitration language will not apply to any consumer who signed up before the language was removed.
Recent Updates
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March 01, 2018
Equifax Releases Updated Information on 2017 Cybersecurity Incident
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January 31, 2018
Equifax Launches Lock & Alert™
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November 03, 2017
Equifax Board Releases Findings of Special Committee Regarding Stock Sale by Executives
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October 02, 2017
Equifax Announces Cybersecurity Firm Has Concluded Forensic Investigation of Cybersecurity Incident
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September 28, 2017
WSJ Opinion: On Behalf of Equifax, I’m Sorry
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September 26, 2017
Equifax Chairman, CEO, Richard Smith Retires; Board of Directors Appoints Current Board Member Mark Feidler Chairman; Paulino do Rego Barros, Jr. Appointed Interim CEO; Company to Initiate CEO Search
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September 15, 2017
Equifax Releases Details on Cybersecurity Incident, Announces Personnel Changes
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September 14, 2017
A Progress Update for Consumers
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September 13, 2017
A Progress Update for Consumers
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September 11, 2017
A Progress Update for Consumers
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September 08, 2017
A Progress Update for Consumers
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September 08, 2017
Call Center Update
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September 07, 2017
Equifax Announces Cybersecurity Incident Involving Consumer Information