حادث الأمن السيبراني عام 2017 ومعلومات المستهلك المهمة
September 14, 2017
A Progress Update for Consumers
1) Additional information on credit freezes & troubleshooting issues.
We are experiencing a high volume of requests for security freezes, and have experienced some technical issues. We are working diligently to ensure an improved consumer experience. Here’s some updated information for consumers with questions about placing security freezes:
- If consumers request a security freeze online: Consumers may place, temporarily lift, or remove a security freeze to an Equifax Credit File by going to http://www.equifax.com/CreditReportAssistance/?/CreditReportAssistance.
Equifax does not currently email or mail the individual 10-digit PIN to consumers. It is available on the screen, and the consumer is asked to print the PIN from the screen. Our technology team is aware of some limited situations in which consumers are unable to view their PINs. We have identified that this is caused by their browser settings. We are working on a fix for this issue. In the meantime, we are displaying a phone number that consumers may call to receive a PIN. - If consumers request a security freeze over the phone or via U.S. Mail: Equifax will mail consumers their individual, 10-digit PIN at the address on file.
- Refunds for recently placed credit freezes: Equifax intends to automatically refund consumers who used credit cards to place a security freeze on their Equifax credit file starting at 5:00 PM EST on Thursday, Sept. 7, 2017. We are also planning to refund consumers who paid by check or money order, but we are still finalizing the details of executing those refunds.
Recent Updates
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March 01, 2018
Equifax Releases Updated Information on 2017 Cybersecurity Incident
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January 31, 2018
Equifax Launches Lock & Alert™
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November 03, 2017
Equifax Board Releases Findings of Special Committee Regarding Stock Sale by Executives
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October 02, 2017
Equifax Announces Cybersecurity Firm Has Concluded Forensic Investigation of Cybersecurity Incident
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September 28, 2017
WSJ Opinion: On Behalf of Equifax, I’m Sorry
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September 26, 2017
Equifax Chairman, CEO, Richard Smith Retires; Board of Directors Appoints Current Board Member Mark Feidler Chairman; Paulino do Rego Barros, Jr. Appointed Interim CEO; Company to Initiate CEO Search
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September 15, 2017
Equifax Releases Details on Cybersecurity Incident, Announces Personnel Changes
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September 14, 2017
A Progress Update for Consumers
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September 13, 2017
A Progress Update for Consumers
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September 11, 2017
A Progress Update for Consumers
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September 08, 2017
A Progress Update for Consumers
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September 08, 2017
Call Center Update
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September 07, 2017
Equifax Announces Cybersecurity Incident Involving Consumer Information