Find answers to questions about credit reports, credit scores, and fraud protection

Browse Frequently Asked Questions

Find answers to questions about the cybersecurity incident

Browse Frequently Asked Questions

For general questions specifically related to the 2017 Cybersecurity Incident

Phone: 888-548-7878

Hours: 8 a.m. to midnight (ET)

7 days a week

Phone: 888-548-7878

Hours: 8 a.m. to midnight (ET)

7 days a week

Phone: 888-548-7878

Hours: 8 a.m. to midnight (ET)

7 days a week

Online

Log in to the Member Center

Password reset online

Visit Online Account Assistance

Phone: 866-640-2273

Hours: 8 a.m. to 3 a.m. (ET)

7 days a week

Online
Equifax security freeze

Automated Service Line: 800-685-1111

Automated Service Line – NY residents: 800-349-9960

Hours: 7:30 a.m. to 1:30 a.m. (ET)

7 days a week

Customer Care Phone: 888-298-0045

Hours: 8 a.m. to 8 p.m. (ET)

Monday through Friday

Mail
Equifax Information Services LLC
P.O. Box 105788
Atlanta, GA 30348-5788

Online
Equifax fraud alert (for placing fraud alert only)

Phone: 866-349-5191

Hours: 9 a.m. to 8 p.m. (ET)

Monday through Friday

Mail

Equifax Information Services LLC
P.O. Box 105069
Atlanta, GA 30348-5069

Online
Annualcreditreport.com: For your free annual credit report

Equifax.com/FCRA: If you are entitled to a free report for other reasons, including if you’ve been denied credit in the last 60 days, or if you recently placed a fraud alert on your credit report

Phone: 866-349-5191

Hours: 8 a.m. to 8 p.m. (ET)

Monday through Friday

Mail

Equifax Information Services LLC
P.O. Box 740241
Atlanta, GA 30374-0241

Online
Equifax dispute

Phone: 866-349-5191

Hours: 8 a.m. to 8 p.m. (ET)

Monday through Friday

Mail

Equifax Information Services LLC
P.O. Box 740256
Atlanta, GA 30374-0256

Phone: 888-567-8688