Announcements

March 01, 2018

Equifax Releases Updated Information on 2017 Cybersecurity Incident

ATLANTA, March 1, 2018 – As a result of ongoing analysis of data stolen in last year’s cybersecurity incident, Equifax Inc. (NYSE: EFX) today announced that the company has confirmed the identities of U.S. consumers whose partial driver’s license information was taken. Equifax was able to identify these consumers by referencing other information in proprietary...
January 31, 2018

Equifax Launches Lock & Alert™

Free-for-life service offers consumers the ability to lock and unlock their Equifax® credit report ATLANTA, January 31, 2018 –  Equifax (NYSE: EFX), a global information solutions provider, today announced the availability of Lock & Alert, a new service that enables consumers to quickly lock and unlock their Equifax credit report using a computer or app downloaded...
November 03, 2017

Equifax Board Releases Findings of Special Committee Regarding Stock Sale by Executives

Review concludes executives acted appropriately The Board of Directors of Equifax Inc. (NYSE: EFX) today released a report by the Special Committee regarding the trading of Company securities by certain executives following the detection by Equifax cybersecurity personnel of suspicious activity in the Company’s network and prior to public disclosure of the incident. The Board...
October 02, 2017

Equifax Announces Cybersecurity Firm Has Concluded Forensic Investigation of Cybersecurity Incident

Potentially impacted U.S. consumers increased by 2.5 million Equifax Inc. (NYSE: EFX) announced today that the cybersecurity firm Mandiant has completed the forensic portion of its investigation of the cybersecurity incident disclosed on September 7 to finalize the consumers potentially impacted. “I was advised Sunday that the analysis of the number of consumers potentially impacted...
September 28, 2017

WSJ Opinion: On Behalf of Equifax, I’m Sorry

On September 28, interim CEO Paulino do Rego Barros Jr., published an opinion piece in the Wall Street Journal. In it, he discusses moving the organization forward and earning back trust. Click the image below to read the opinion piece:
September 26, 2017

Equifax Chairman, CEO, Richard Smith Retires; Board of Directors Appoints Current Board Member Mark Feidler Chairman; Paulino do Rego Barros, Jr. Appointed Interim CEO; Company to Initiate CEO Search

The Board of Equifax Inc. (NYSE: EFX) today announced that Richard Smith will retire as Chairman of the Board and Chief Executive Officer, effective September 26, 2017. The Board of Directors appointed current Board member, Mark Feidler, to serve as Non-Executive Chairman. Paulino do Rego Barros, Jr., who most recently served as President, Asia Pacific,...
September 15, 2017

Equifax Releases Details on Cybersecurity Incident, Announces Personnel Changes

ATLANTA — As part of the company’s ongoing review of the cybersecurity incident announced September 7, 2017, Equifax Inc. (NYSE: EFX) today made personnel changes and released additional information regarding its preliminary findings about the incident. The company announced that the Chief Information Officer and Chief Security Officer are retiring. Mark Rohrwasser has been appointed...
September 14, 2017

A Progress Update for Consumers

1) Additional information on credit freezes & troubleshooting issues. We are experiencing a high volume of requests for security freezes, and have experienced some technical issues. We are working diligently to ensure an improved consumer experience. Here’s some updated information for consumers with questions about placing security freezes: If consumers request a security freeze online:...
September 13, 2017

A Progress Update for Consumers

1) Updated information on U.S. website application vulnerability. Equifax has been intensely investigating the scope of the intrusion with the assistance of a leading, independent cybersecurity firm to determine what information was accessed and who has been impacted. We know that criminals exploited a U.S. website application vulnerability. The vulnerability was Apache Struts CVE-2017-5638. We...
September 11, 2017

A Progress Update for Consumers

We are committed to keeping consumers updated on the steps we are taking to provide them with the support they need and address any issues they are facing in response to this incident. We recognize that some consumers continue to face challenges and in response we have made the following updates: 1) Adjusted our PIN...
September 08, 2017

A Progress Update for Consumers

We understand that some consumers are experiencing difficulties getting the answers and support they need through our website and call center. Ramping up the website and call center to handle the anticipated volume is ongoing and we are focused on making improvements as quickly as possible. We apologize for any inconvenience this process has created....
September 08, 2017

Call Center Update

Click here for an important update on call times due to Hurricane Irma.
September 07, 2017

Equifax Announces Cybersecurity Incident Involving Consumer Information

No Evidence of Unauthorized Access to Core Consumer or Commercial Credit Reporting Databases Company to Offer Free Identity Theft Protection and Credit File Monitoring to All U.S. Consumers Equifax Inc. (NYSE: EFX) today announced a cybersecurity incident potentially impacting approximately 143 million U.S. consumers. Criminals exploited a U.S. website application vulnerability to gain access to.....