Frequently Asked Questions

What happened?
When did the company learn of the incident it announced on September 7, 2017?
Who and how many people are affected?
Why are some consumers being notified by mail versus others?
What information may have been impacted?
Is this a new cybersecurity incident?
Why was this information not disclosed in the initial announcements?
On October 2, 2017, Equifax (and its independent cybersecurity investigator Mandiant) announced the investigation was complete. Was that accurate?
Are Equifax’s core consumer or commercial credit reporting databases impacted?
Is the issue contained?
What was the vulnerability?
What are you doing to prevent this from happening again?
What steps should I immediately take?
Why am I learning about this incident through the media? Why didn’t Equifax notify me directly?
I recently heard about the new credit report lock service from Equifax. What does this service do?
Will I automatically be enrolled in the free credit report lock service after one year if I'm currently enrolled in TrustedID Premier?
What is the difference between a credit report lock and a security freeze?
If my Equifax credit report is locked or frozen, who can access it?
TrustedID® Premier
Fraud Alerts, Security Freezes, and Credit Locks
Credit Reports and Credit Monitoring
Customer Care
General
For International Consumers
What options exist for military service members?
What is an active duty alert?
What if I am on active duty and unable to take the actions described above? Can someone use a Power of Attorney to take action on my behalf?
What type of Power of Attorney will Equifax accept and what are the requirements to submit a Power of Attorney?
Will a credit report lock or a security freeze affect the security clearance process?
Do questions and answers under the other FAQ sections of this website apply to military service members?