Frequently Asked Questions

What happened?
When did the company learn of this incident?
Who and how many people are affected?
Why is the final number of U.S. consumers impacted more than the number previously disclosed?
If the additional 2.5 million impacted consumers were already cleared by, should they check again?
Why are some consumers being notified by mail versus others?
What information may have been impacted?
Are Equifax’s core consumer or commercial credit reporting databases impacted?
Is the issue contained?
What was the vulnerability?
What are you doing to prevent this from happening again?
What steps should I immediately take?
Why am I learning about this incident through the media? Why didn’t Equifax notify me directly?
Why was there a delay between when the incident was discovered and the public was notified?
I recently heard about a new credit lock free service that Equifax will begin offering by January 31, 2018. What will this new service do?
Will I be automatically enrolled in the new lock service after one year if I am currently enrolled in TrustedID Premier?
What is the difference between a credit file lock and a security freeze?
If my Equifax credit report is locked, who can access it?
TrustedID® Premier
Fraud Alerts, Security Freezes, and Credit Locks
Credit Reports and Credit Monitoring
Customer Care
For International Consumers
What options exist for military service members?
What is an active duty alert? Who can place an active duty alert?
What if I am on active duty and unable to take the actions described above? Can someone use a Power of Attorney to take action on my behalf?
What type of Power of Attorney will Equifax accept and what are the requirements to submit a Power of Attorney?
Will a credit report lock or a security freeze affect the security clearance process?
Do questions and answers under the other FAQ sections of this website apply to military service members?